Terms & Conditions

These Terms & Conditions apply to all vehicle sales, reservations, warranties, and associated services provided by Fox & Faolan Motors Ltd (“we”, “our”, “us”). By reserving or purchasing a vehicle from us, you (“the buyer”, “customer”) confirm that you have read, understood, and agreed to the following terms:

 

1. General Conditions of Sale

 

  • You must be over 18 years of age to purchase a vehicle.
  • You confirm that you are the buyer of the vehicle at the agreed sale price.
  • The goods remain the property of Fox & Faolan Motors Ltd until the purchase price is paid in full and cleared.
  • All sales are subject to acceptance. We reserve the right to accept or decline a purchase. If declined, all monies paid will be refunded in full within 7 working days.
  • If applicable, your right to cancel under Distance Selling Regulations expires 14 days after delivery.
  • Any vehicle returned for a refund that has been driven over 200 miles since purchase will incur an excess mileage charge of £2 per mile beyond the allowance.
  • Nothing in these terms affects your statutory consumer rights.


2. Vehicle Reservations

 

  • Vehicles may be reserved with a fully refundable £180 reservation fee, payable securely online or by phone.
  • A reservation removes the vehicle from sale for 72 hours or until a confirmed viewing appointment is arranged (whichever comes first).
  • Appointments must be booked within 5 days of placing a reservation and confirmed in writing.
  • If you attend your appointment but choose not to proceed, the fee will be refunded in full.
  • If you fail to attend a confirmed appointment without at least 24 hours’ written notice, we reserve the right to retain the reservation fee.
  • If you purchase the vehicle, the reservation fee will be deducted from the final balance.
  • Only one vehicle may be reserved at a time. You may transfer your reservation to another vehicle.
  • We reserve the right to cancel a reservation and retain your reservation if no confirmed appointment is scheduled within 72 hours.

 

3. Administration Fees

 

Every vehicle purchase is subject to an administration fee covering inspection, provenance checks, registration, and warranty setup:

 

  • Retail Customers: £150 + VAT
  • Customers using third-party finance brokers (outside our panel): £399
  • Export Customers (including Northern Ireland): £699

 

4. Approved Vehicles

 

All of our vehicles are sold as Approved Vehicles and undergo:

 

  • Comprehensive diagnostic and road tests
  • Multi-point inspections
  • Servicing updates
  • A fresh MOT if fewer than 9 months remain


Each vehicle includes our 6-month nationwide warranty (see section 5).

 

5. Warranty Coverage

 

  • All vehicles include a complimentary 6-month nationwide warranty, covering mechanical and electrical components, parts, and labour (£75–£150/hr).
  • Claims can be made at any UK VAT-registered garage (subject to warranty provider approval).
  • Coverage includes:
    • Unlimited total claims up to the vehicle’s sale price
    • £1,000 per individual claim limit
  • Costs above the claim limit are the customer’s responsibility.
  • Extended warranties are available for 12 or 24 months, with increased coverage (typically up to £2,000 per claim). These replace—not extend—the standard policy.
  • Warranty terms are provided by the supplier and should be reviewed for inclusions and exclusions.

 

6. Accessories

 

Some vehicles may include styling accessories (e.g. wheels, body kits, trim enhancements).

 

  • Accessories are aesthetic only and do not affect performance.
  • They are not considered modifications for insurance purposes.
  • They are not covered under warranty.
  • We are not liable for damage caused through use or external factors.

 

7. Complaints Procedure

 

We aim for complete customer satisfaction. If you have a complaint, our process is as follows:

 

  1. Initial Contact – Raise your concern by phone or email.
  2. Written Summary – We may ask for written details.
  3. Documentation – Provide any relevant evidence.
  4. Warranty Review – If applicable, we will liaise with the warranty provider.
  5. Investigation – We will investigate promptly and impartially.
  6. Response – A written response will be provided with findings and solutions.
  7. Appeal – You may escalate to management, who will respond within 28 days.
  8. External Assistance – If unresolved, you may contact the Financial Ombudsman or Trading Standards.