Reservations

At Fox & Faolan Motors, you can reserve any of our vehicles with a fully refundable £180 reservation fee. This can be paid securely via the vehicle listing on our website or directly over the phone with one of our team members.

A reservation temporarily removes the vehicle from sale for 72 hours or until a confirmed viewing appointment is made—whichever comes first. Appointments must be arranged within five days of placing the reservation and confirmed in writing.

If you attend your appointment but choose not to proceed, your reservation fee will be refunded in full. However, if you do not attend a confirmed appointment without providing at least 24 hours’ written notice, we reserve the right to retain the reservation fee.

If you decide to purchase the vehicle, your reservation fee will be deducted from the final balance. You may transfer your reservation to another vehicle if you change your mind, but only one vehicle may be reserved at a time.

Fox & Faolan Motors reserves the right to cancel a reservation and issue a full refund after 72 hours if no confirmed appointment has been scheduled.

Warranty

All of our vehicles come with a complimentary six-month nationwide warranty as standard. This covers both mechanical and electrical components, including parts and labour. The labour rate covered ranges from £75 to £150 per hour.

You can make a claim at any VAT-registered garage in the UK, though we always recommend confirming details with the warranty provider in advance.

The standard warranty includes:

  • Unlimited total claims up to the vehicle’s sale price

  • £1,000 limit per individual claim

You are responsible for any costs that exceed the claim limit.

We also offer extended warranty options for either 12 or 24 months with increased coverage—typically up to £2,000 per claim. Please note: upgraded warranties replace the standard policy and do not extend it.

For more details, or to purchase an upgraded plan, speak with our sales team. Warranty terms and conditions are provided directly by the supplier and should be reviewed to understand specific inclusions and exclusions.

Administration Fees

Every vehicle sold by Fox & Faolan Motors is subject to an administration fee which covers:

  • Full vehicle inspection

  • HPI and provenance checks

  • DVLA registration

  • 6-month warranty setup

Our administration fees are as follows:

  • Retail Customers: £150 + VAT

  • Customers using third-party finance brokers (outside our panel): £399

  • Export Customers (including Northern Ireland): £699

These fees ensure all key processes are managed properly for your peace of mind.

Approved Vehicles

We pride ourselves on offering Approved Vehicles that are thoroughly prepared before sale. This includes:

  • Comprehensive diagnostic and road tests

  • Multi-point inspections

  • Servicing updates

  • A fresh MOT if fewer than 9 months remain on the current certificate

All vehicles include our 6-month nationwide warranty. Please refer to the warranty section for full coverage details.

Accessories

Some of our vehicles may include styling accessories, such as upgraded wheels, body kits, or trim enhancements. These are aesthetic features only and do not affect vehicle performance or mechanical operation.

As such:

  • They are not classified as modifications for insurance purposes

  • They are not covered under warranty

  • We are not liable for damage caused by road use or external factors

Accessories are considered non-essential extras and do not form part of the core vehicle sale.

Complaints Procedure

At Fox & Faolan Motors, we strive for 100% customer satisfaction. If you have a concern, please let us know—we're here to help.

Step-by-Step Process:

  1. Initial Contact
    Get in touch with us by phone or email to share your concern.

  2. Written Summary
    We may ask for your complaint in writing to understand the issue fully.

  3. Documentation
    Provide any relevant documents or evidence relating to your complaint.

  4. Warranty Review
    If applicable, we’ll liaise with the warranty provider and assist with the claim process.

  5. Investigation
    A team member will investigate your complaint in a timely and impartial manner.

  6. Our Response
    We'll respond in writing, explaining our findings and proposed solution.

  7. Appeal
    If you're unsatisfied, you may escalate the matter to management. We’ll review and respond within 28 days.

  8. External Assistance
    Should the issue remain unresolved, you can contact an external body such as the Financial Ombudsman or Trading Standards.